Privacy Policy

Privacy Policy

Effective Date: 24 April 2025

At Darkhouse Coffee Roasters Limited, we value your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with us online or in person.

Who We Are

We are Darkhouse Coffee Roasters Limited, located at Unit 3, Sunset Hill, Keswick, CA12 4AJ, Cumbria, United Kingdom. You can reach us at coffee@darkhouse.co.uk.

1. What Information We Collect

We may collect the following types of personal data:

• Contact details: name, email address, phone number, delivery address
• Order information: purchase history, payment method (but not your card details – these are handled securely by our payment processor)
• Technical data: IP address, browser type, how you use our website
• Marketing preferences: if you’ve opted into our newsletter or promotions

We do not knowingly collect personal information from anyone under 16 years of age.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your coffee orders
• Respond to your questions or support requests
• Improve our website and services
• Send you occasional updates and promotions (only if you’ve given us permission)
• Comply with legal and tax obligations

3. Legal Grounds for Using Your Data

Under UK GDPR, we rely on the following lawful bases:

• Contract: We need your information to process your order
• Consent: You’ve agreed to receive emails or promotions
• Legal obligation: We must retain some records for accounting and compliance
• Legitimate interests: To run and grow our business responsibly

4. Sharing Your Data

We don’t sell your data. We only share it with:

• Trusted service providers (like couriers or our payment processor)
• Professional advisors (like accountants or lawyers)
• Authorities, if legally required

Everyone we share data with is contractually bound to keep it secure and private.

5. Data Storage and Security

We store your data securely, with regular reviews of our systems. We use up-to-date security practices and limit access to only those who need it.

If you create an account on our website, please use a strong password and keep it safe.

6. How Long We Keep Your Data

We only keep your personal data for as long as necessary:

• Orders and transactions: up to 7 years (for tax and legal reasons)
• Marketing: until you unsubscribe
• Website analytics: anonymized after 14 months